Accessibility
We want Rockstar Energy presents TRNSMT Festival to be an event that is accessible for all.
We have a dedicated Access Team working to constantly improve the experience for accessible customers so, we welcome and encourage feedback from our attendees on our accessible facilities.
We are proud to have been awarded the Platinum level of Attitude is Everything’s Charter of Best Practice. Attitude is Everything is a charity set up to help improve D/deaf and disabled people’s access to live music, and to support the music industry in making live music events more accessible. You can find out more about them here.
Accessible facilities are not for the use of people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact the Access Team.
We understand that hidden disabilities are not immediately apparent. If you would like support or advice inside the event our Accessible Manager will be the main point of contact and is based at the Accessible Platform. You can also contact us in advance with your questions via access@TRNSMTfest.com.
Please remember to check general event information in addition to the accessible information provided on this page.
Please note that the Audio Version, Easy Read Guide and Accessible Information Guide will be posted closer to the event.
Click here to download the Word Version of the Accessibility Information.
Click here to download the PDF Version of the Accessibility Information.
This year we are excited to be partnering with Nimbus Disability and The Access Card, one of the largest disability accreditation organisations who are run by and for disabled people and recognised as a leader in accessibility.
If you wish to apply for any of the accessible facilities at Rockstar Energy presents TRNSMT, including a free PA/Companion ticket, you must now have either a ‘TRNSMT Access Pass’ or be a current Access Card holder.
Applications for the Rockstar Energy presents TRNSMT Access Pass will be submitted through Nimbus Disability. This is a free pass that will be valid for 3 years, so you will be able to use this at subsequent festivals. There is also the option to upgrade to an Access Card for £15 and you will be able to use this at live music venues, events, and tourist attractions across the UK and beyond! You can find out more about Nimbus and the Access Card by clicking here.
- Still need to buy your ticket? Tickets will be on sale at a later date
- Already have a valid Nimbus Access Card?
Skip to step 3!
Don’t have a Nimbus Access Card?
This is issued by the Nimbus team and will be valid for 3 years to use at our future festivals. There is also the option to upgrade to an Access Card for £15 and you will be able to use this at live music venues, events, and tourist attractions across the UK and beyond!
3. I have an Access Card or Nimbus x Rockstar Energy presents TRNSMT Access Pass – what do I do now?
All you will need to do now is click here to complete the Accessible Application form
Please have your Access Card or Nimbus x Rockstar Energy presents TRNSMT Access Pass ID number handy as you’ll need to input this on your application form.
4. I have completed the Accessible Application form – what do I do now?
The Rockstar Energy presents TRNSMT Access Team will review your application and contact you once it has been processed.
Access to the accessible facilities will be provided to you based on the approved requirements listed on their Nimbus Access Card or Nimbus x Rockstar Energy presents TRNSMT Access Pass.
Please note that our accessible facilities are unable to cater for people with temporary impairments. This is considered to be anything that affects an individual for less than 12 months such as broken bones or healing injuries. If you have a temporary impairment, please be aware that there will be a lot of walking at Rockstar Energy presents TRNSMT Festival.
If your Nimbus Access Card or TRNSMT Digital Access Pass indicates the essential companion requirement, we will automatically provide you with an essential companion ticket free of charge.
The essential companion must be willing and able to perform all requirements as needed by the accessibility customer and must assist the customer during the unlikely event of an evacuation or other emergency.
Please note that essential companion tickets are free but are only available to customers who have purchased a ticket.
Raised Accessible Platforms & Ground Level Viewing Area’s.
The raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be approved per the requirements indicated on your Nimbus Access Card or TRNSMT Digital Access Pass.
Only the approved customer and their essential companion will have access to the raised Accessible platform in order to accommodate as many customers as possible.
Please note that raised viewing platforms are not covered so please dress appropriately for all weather conditions.
Accessible Platforms
Mainstage Accessible Platform
- Raised platform with 2 ramps for access.
- Unisex accessible toilets (Including mobile Changing Places toilet).
- Seated only – You can stand and dance at the back of the platform if you wish.
- Wheelchair charging point.
- Pre-approved access customers only – controlled by wristbands, checked by stewards upon entry to the area.
King Tut’s Accessible Platform
- Smaller, raised platform with 1 ramp for access.
- Limited unisex accessible toilets.
- Seated only – You can stand and dance at the back of the platform if you wish.
- Pre-approved access customers only - controlled by wristbands, checked by stewards upon entry to area.
The Accessible Platform is built to a specific capacity. After capacity is reached, you won’t be guaranteed a spot, and you will be added to a waitlist.
Ground Level Viewing Area
Main Stage and River Stage.
A dedicated ground level viewing area will be available to those who need a less crowded area and/or the option of sitting for short periods of time.
Access to the ground level viewing area will be approved in accordance with the requirements indicated on your Nimbus Access Card or TRNSMT Digital Access Pass.
Limited seating is available in the ground-level viewing area and it is operated on a first come first served basis.
Customers may be accompanied in the ground floor viewing area by an essential companion if required.
Accessible Toilets
- Use of accessible toilets all around the site (locations will be available on the cartoon map closer to the event).
- Use of the accessible toilets is controlled by wristbands.
- There will be a steward at each location to ensure that only access customers can use these.
- The main accessible toilet block will be at the main stage accessible platform. These will be portable plastic units with hand-washing facilities operated by a foot pump.
- ‘Just Can’t Wait’ cards and other medical IDs are also accepted.
Assistance Dogs
We welcome assistance dogs at Rockstar Energy presents TRNSMT. Assistance dogs will be approved following the requirement indicated on your Nimbus Access Card or TRNSMT Digital Access Pass.
A spending area will be available for assistance dogs.
Audio Description
Audio Description will be provided on request by fully qualified Audio Describers.
Please make sure you request this service on the Accessible Application Form. See the ‘Applying for Accessible Facilities’ tab for more info.
Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and is subject to change.
At least 60-days’ notice is advised to ensure we can source and ensure the availability of the audio describers.
Food and Drink
There will be various food options available at the festival, including gluten free, vegetarian, and vegan options. A full list of vendors and their options will be available on our app before the festival.
If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please email us on access@TRNSMTfest.com so we can make arrangements for you.
Bags
Bags larger than A4 (30cm x 42cm) will not be permitted. If you require a larger bag due to medical reasons or access requirements, please email us on access@TRNSMTfest.com so we can make arrangements for you.
Medication
You can bring any medication that you require. If it is not easily recognisable (e.g. controlled drugs, EpiPens) please email us on access@TRNSMTfest.com so we can make arrangements for you. Alternatively, you can bring a prescription with you and speak to a security supervisor on the day.
Large Print
Large print Accessible Information Guides, programmes or running times are available if requested in advance.
Medical and Welfare
Medical, Welfare and our Wellbeing area are available to all customers at the festival. The locations of these areas will be highlighted on the cartoon map when it's made available closer to the time.
Stage Effects
Flicker, laser, strobe, and other lighting effects may be used during the performances at all stages. Anyone affected by these should bear this in mind.
Sensory Backpacks
Sensory Backpacks will be available to use throughout the event and can be picked up and returned to the Main Stage Accessible Platform.
Sensory Tent
Our Sensory Tent is a dedicated space designed to provide a calm and soothing environment for individuals who are neurodiverse (e.g. autistic, or ADHD) and may feel overwhelmed by the sensory stimulation at festivals. It offers a retreat for those needing a break from loud noises, bright lights, and large crowds.
Accessible Information Guide/Easy Read Guide
A downloadable Accessible Information & Easy Read Guide will be sent out via email prior to the event to all confirmed applicants which will include arrival information, access maps, distances, information on accessible facilities and more.
BSL interpreting services
A British Sign Language performance interpreting service and/or Live Captioning will be provided on request by fully qualified interpreters from Performance Interpreting/Captioners.
Please make sure you request this service on the Accessible Application Form. See the ‘Applying for Accessible Facilities’ tab for more info.
Customers who have requested this service will be contacted by the relevant team for an understanding of which performances they would like covered; this is not guaranteed and subject to change.
Full performance interpreting schedules will be included in our Accessibility Guide. Details and locations of our information and welfare services available for D/deaf customers will also be available in the Accessibility Guide.
At least 60-days’ notice is advised to ensure we can source and ensure the availability of the interpreters/captioners
Hearing loops
Hearing loops will be installed at box offices.
The Site
Glasgow Green is an outdoor, public park in Glasgow’s city centre. The ground in the arena consists of a combination of gravel, grass, and limited hard-standing paths, tarmac pathways and temporary trackway. Poor weather conditions can have a detrimental effect on the terrain making some areas inaccessible to wheelchair users or customers with mobility issues.
Route from Accessible Parking – There is a hard-standing path through a lightly wooded area of the park from the parking area to the accessible entrance. This is mostly level apart from the kerb to the pavement.
Route from City Centre OR Bridgeton Station – This route is made up of pavements and roads through city streets. There are pedestrian crossings with dropped kerbs throughout this route.
The Stages
Main Stage – The area around this stage is mostly flat ground consisting of grass, temporary trackway, and hard-standing paths. There is an accessible platform at this stage that you can apply for here.
King Tut’s Stage – The area around this stage is mostly flat grass. There is a hard-standing path along the left side of the stage. There is an accessible platform at this stage that you can apply for here.
River Stage – This stage is positioned at the bottom of a grassy slope. There is a hard-standing path at the top of this slope with views of the stage. There are limited picnic benches on the slope.
Boogie Bar – This area mainly consists of grass. There are hard-standing paths along the sides. These paths have views of the stage but are not in the main area.
Glasgow Green is accessible via public transport (bus and train). There will also be provisions for Accessible Parking and Accessible Drop-off/Pick-up. A breakdown of all accessible travel options for the event will be available in the Accessible Information Guide.
We want our customers to enjoy their visit. We appreciate that this may not cover everything you need or wish to know about the event. If you have any questions, please don’t hesitate to contact our Access Team through the following channels.
Email: access@TRNSMTfest.com.
Post: 272 St Vincent Street, Glasgow, G2 5RL
Phone: 0141 674 9444
Office opening times: 10am – 6pm, Monday to Friday.
Please note we aim to respond to all email enquiries within five working days, however this may take longer during busy times.
On show days access@TRNSMTfest.com won’t be monitored as we’ll be working operationally on-site. Once you arrive at the event please approach a steward, supervisor, or a member of the Customer Access Team for assistance and they’ll do their best to help.
